Shipping policy

We have partnered with Australia Post for all deliveries nation-wide for their fully trackable and express secure service. 

ADDITIONAL SHIPPING INFO

• Any customs or import duties are charged once the parcel reaches its destination country.
  
• These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
• The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.

TRACK YOUR ORDER

As soon as your order is shipped, we’ll send you an email letting you know it’s been dispatched and provide you with a unique tracking number. 

If you’re not home when Australia Post attempts delivery they will leave a card for you to either nominate another delivery time, or direct you to your local Post Office where you can pick up your parcel.

HOW DO I KNOW YOU RECEIVED MY ORDER?

Once you place an order, you will receive an order confirmation email detailing your order. 
If you don’t receive an order confirmation email from us within 24 hours of placing your order, please double check that you have supplied the correct contact information and checked your ‘Junk’ mail folder before contacting us.